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Frequently Asked Questions
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Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
If you order with us before 12pm AEST and live in a metro area within Australia and qualify within the Australia Post express post network, you should receive your order the next business day when selecting EXPRESS POST at checkout. Find our more about postage and shipping here. Please get in contact with us at hello@brosiscus.com.au if you need more information.
Once an order has been placed, you cannot change the address under your BROSISCUS account. There is a window from the time you place the order to the point it is ready to be shipped out that we can try and update the address for you.
The fastest and best way to update an address on your order is by sending us an email from this page.
You will be able to track your order as soon as it leaves our Cairns studio and is on its way to you – we will send you the tracking in an email.
From time to time, we will have pre-sales on custom designed, limited edition pieces. However, generally we avoid advertising or offering products for sale that we do not have in stock.
BROSISCUS was created, is owned, managed, controlled and staffed by Aboriginal and Torres Strait Island people. We also work with Aboriginal and Torres Strait Islander artists and small businesses. Our jewellery is sourced from around the world and we also design pieces ourselves, and have other Aboriginal and Torres Strait Islander artists design pieces with us.
You can contact us through our contact page! We will be happy to assist you.